Client Engagement - Solutions

Client Engagement

Collaborate globally across multiple enterprises through a secure, centralized, web-based workspace.

EMC Documentum Client Engagement provides a secure, centralized, web-based workspace that enables global collaboration across multiple enterprises. With our Client Engagement solution you can track milestones and resolve issues, give clients visibility into processes from project launch to completion, and track key metrics across multiple projects. As a result, you increase throughput of delivery teams, exceed client expectations, and drive new engagement opportunities.

Key Benefits

Global collaboration — Supply a secure collaborative workspace with integrated project and process capabilities—to unite geographically dispersed teams while fostering centralized management.
Balance between flexibility and best practices — Ensure that client teams offer a consistent, repeatable client service experience while giving project leads the flexibility they require.
Client visibility — Furnish clients with greater visibility throughout each engagement while maintaining secure, private work-in-process areas for project teams.
Client service delivery — Provide clients with a high-touch service experience - tracking key milestones and issue resolution, and obtaining client approvals.

EMC will help you build your solution with the following products and services.

Products

Content Server - EMC Documentum Content Server governs the EMC Documentum content repository, with a rich set of content management services for controlling both content and processes throughout distributed enterprises.
EMC Documentum eRoom - EMC Documentum eRoom enables distributed teams to work together more efficiently—optimizing business processes and streamlining decision making.
eRoom Enterprise - EMC Documentum eRoom Enterprise enables complex enterprise collaboration by combining the eRoom workspace environment with Documentum enterprise content management tools, including access to enterprise content and workflow processes.
IRM Services for eRoom - EMC Documentum IRM Services for eRoom enables you to create protected folders and documents within an eRoom, and ensure that the content is protected even after it leaves the eRoom.