VoIP and IP Telephony Management - Solutions

VoIP and IP Telephony Management

Gain in-depth, real-time visibility into your VoIP services and telephony infrastructure.

Analyst Reports

EMC Smarts: Delivering Better Management, More Security with IP Availability Manager 7.0 and Service Assurance Manager 7.0

White Papers

Managing Next-Generation Networks: Service Assurance for New IP Services

View all related materials

EMC VoIP and IP Telephony Management solutions allow you to deliver the highest quality voice-specific services and applications. With EMC VoIP and IP Telephony Management solutions, you integrate management of VoIP availability, VoIP performance, VoIP reporting, and the network infrastructures on which your VoIP services rely. And you automatically associate its actionable intelligence with the end-user experience. This comprehensive, end-to-end solution helps you manage all phases of the VoIP service lifecycle.

Key Benefits

Problem isolation — Ensure availability of voice-specific devices and services by immediately identifying root causes of VoIP-related problems.
Root-cause correlation — Resolve service-affecting issues quickly by identifying immediately the links between voice outages and root-cause problems.
Impact analysis — Calculate how VoIP problems affect business operations and end-user productivity.
Simplified management — Obtain end-to-end, real-time and summary views across multivendor environments, in one centralized location.
System monitoring — Keep on top of VoIP service availability and monitor the health of voice servers.
Customizable thresholds — Define service levels to alert IT staff only when important issues arise.